Privacy Policy

Introduction

EGM Elk Grove Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or services. By using our website or engaging our services, you agree to the terms outlined in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, contact us by phone or email, or fill out forms on our website. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address and details about your project
• Photos you provide of your property or masonry issues
• Payment information when you hire us for services
• Communications you have with us

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on our site. This is collected through standard web server logs and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide estimates and schedule masonry services
• To communicate with you about your project, answer questions, and provide customer service
• To send appointment reminders and project updates
• To process payments and maintain financial records
• To improve our website and services
• To comply with legal obligations and protect our rights
• To send occasional updates about our services (you may opt out at any time)

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us (such as payment processors or scheduling tools) under strict confidentiality agreements
• With suppliers or subcontractors when necessary to complete your project
• When required by law, such as responding to subpoenas or court orders
• To protect the rights, property, or safety of our business, employees, or customers
• With your consent for specific purposes

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Project records may be kept for several years for warranty purposes and business records. Once information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• You may request access to the personal information we hold about you
• You may request corrections to inaccurate information
• You may request deletion of your information, subject to legal retention requirements
• You may opt out of marketing communications by following unsubscribe instructions in our emails
• California residents may have additional rights under the California Consumer Privacy Act

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: